Verizon said in a press release that it will recall 2.5 million hotspot devices because lithium-ion batteries overheat and can pose a fire-burning hazard. The company will work with the Consumer Product Safety Commission (CPSC) on this recall.
Verizon takes hotspot problem seriously
“The safety of our customers is our highest priority,” Verizon said in a press release. We’re taking this very seriously. We are working diligently to determine the cause of supplier problems and to provide backup devices to all our customers for free.”
In addition, the CPSC said in a bulletin that Verizon had received 15 reports of the devices overheating. Six of these reports were related to fire damage to the bed or floor. The commission also said there were minor burn injuries in both incidents. A Verizon spokesperson told The Verge that about 1.3 million hotspot devices are currently used by customers. He also said the recall was about the whole device, not the batteries.
In the past US, the demand for hotspots has increased considerably due to the coronavirus outbreak. Because schools and libraries used devices for students who did not have internet access at home to ensure that they did not lose their work. Verizon has sent software updates to active locations to reduce the risk of overheating, as it prevents devices from charging while on.
Verizon, which advises shutting down hotspots that are not in use during this time and not covering them with anything, said prolonged exposure to extreme heat is also not a good idea for devices.