Galaxy S20 users sue Samsung over a manufacturing error


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A group of Galaxy S20 owners in the United States has filed a class-action lawsuit against Samsung, alleging a manufacturing error in the smartphone’s camera window.

Galaxy S20 users sue Samsung over a manufacturing error

Galaxy S20 smartphone owners have filed a class-action lawsuit against Samsung in the United States. They accuse the manufacturer of concealing a manufacturing error.

The plaintiffs claim that the glass that covers the camera of all Galaxy S20 models (including Ultra and FE) is sensitive to breakage. The glass can crack without any external influence, which is due to a “build-up of pressure” under the glass, it said.

Although Samsung is allegedly aware of the scale of the problem, the company refuses to accept such damage as a defect under warranty. Users say they have to pay about $400 for repairs, but after a while, the glass breaks again on its own.

Galaxy S20 users sue Samsung over a manufacturing error 1

The plaintiffs are seeking unspecified damages from Samsung. Any smartphone owner with a Galaxy S20 in the United States will be able to participate in the lawsuit, and the amount of potential compensation to be awarded will be distributed among the plaintiffs, including deducting the costs of the lawyers.

Certain conditions may need to be met to receive the payment. For example, proof of objection to the service center for glass replacement or rejection of the warranty by Samsung. However, there is no guarantee that Samsung will lose this court or fully cover the repair costs of the compensation.

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