Although Cyberpunk 2077 made a problematic debut, it was not cared too much on the PC platform, but rather a huge disappointment for consoles. Sony tried to calm down users by taking the return steps for the PS Store and announced that it could be returned. Likewise, Microsoft started supporting players by expanding its refund policy for Xbox.
Microsoft created a Cyberpunk 2077 return page in the Xbox store
Xbox Support has announced on its official twitter account that the refunds will be provided. Xbox Support has announced that it is extending its refund policy to offer a full refund to anyone who digitally purchases Cyberpunk 2077 from the Microsoft store. He conveyed this to users with a tweet thread.
Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. https://t.co/04TcniwVzy— Xbox Support (@XboxSupport) December 18, 2020
Xbox Support made a statement to users in the tweet thread as follows:
“Cyberpunk 2077: To ensure every gamer can get the experience they expect on the Xbox, we will expand our current refund policy to offer a full refund to anyone who purchases Cyberpunk 2077 digitally from the Microsoft store until further notice. While we know that the developers at CD PROJEKT RED are working hard to deliver Cyberpunk 2077 in extremely harsh conditions, we also realize that some players are not satisfied with the current experience on older consoles. Till now we have refunded the vast majority of customers who requested it. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page. ”
If you have purchased the game digitally for your Xbox and you are not satisfied, you can start the process by going to this page and logging in with your account. With this statement, Xbox Support has stated that it will unconditionally refund the players who want it.